We had our AC catch fire and go out on a weekend, we called the office and Loretta and her staff was on top of everything, she dispatched Miriam to take a look at things, Mariam was very knowledgeable and very friendly, she went out of her way to bring us a portable unit, and kept us updated on when a vendor was coming. Never had an issue with Management getting work done in the 2 years we've been here.